Terms and Conditions for Man With Van Hackneywick
These Terms and Conditions set out the basis on which Man With Van Hackneywick provides removal, transport, loading, unloading, and related man and van services within the UK. By making a booking, you agree that these terms apply to the services requested, whether arranged by telephone, email, online enquiry, or any other agreed method. Please read this document carefully before confirming a booking, as it explains your rights and responsibilities, our obligations, the limits of our liability, and the rules that apply to waste handling, cancellations, and payments. These terms are intended for general service use and should be read alongside any written quotation, job sheet, or booking confirmation issued for your move.
In these conditions, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person requesting the service, including any company, landlord, tenant, homeowner, or authorised representative who places the booking. The phrase man with van Hackneywick may be used as a trading description or search term and refers to the same service. Where any quotation, booking note, or written confirmation differs from these terms, the written confirmation will take priority to the extent of the inconsistency. Nothing in these terms affects your statutory rights under UK consumer law.
These terms apply to standard domestic and commercial transport work, item collection, furniture moves, box transport, light removals, and similar services. They do not automatically cover specialist operations such as heavy machinery lifting, dismantling by tradespeople, deep cleaning, or hazardous waste removal unless specifically agreed in writing. If an item requires special care, extra manpower, permits, parking arrangements, or third-party access approval, you must notify us before the job starts. Failure to disclose material details may affect the quotation, timing, or availability of the service.
Booking Process
A booking becomes valid only when we have accepted your request and confirmed the essential service details. Those details usually include the collection and delivery addresses, access conditions, move date, approximate load size, any heavy or fragile items, and the expected time window. A quotation given before a full assessment is based on the information supplied by you and may be revised if the actual job differs from the description. We reserve the right to refuse or cancel a booking where the information provided is incomplete, misleading, unsafe, or materially inaccurate.
When booking Hackneywick man with van services, you are responsible for ensuring that all addresses, contact names, access instructions, floor levels, parking limitations, and item descriptions are correct. If the service requires waiting time, building access arrangements, lift use, permits, or keys held by a third party, you must make sure these are in place before the agreed start time. Any delay caused by missing access, incorrect directions, inadequate parking, or unprepared items may result in extra charges or rescheduling, depending on availability.
We may ask for photographs, inventories, item counts, or further information before confirming the job. This is especially important where the work involves a large load, awkward access, dismantling requirements, or items that could present health and safety concerns. The final service scope will be based on the agreed booking details, and any extra work requested on the day will be subject to our approval and may incur additional fees. If you ask us to add stops, change delivery points, or alter the route after booking, we will try to assist where possible, but cannot guarantee that changes will be accepted.
Payments and Charges
All prices are quoted in pounds sterling and may be subject to VAT where applicable. Unless otherwise stated, quotations are based on the information available at the time of booking and may not include waiting time, additional labour, congestion delays, tolls, congestion or access-related charges, parking costs, or unplanned disposal fees. We may update the price if the job differs from what was described, including if the number of items, distance carried, or difficulty of access materially changes. A revised quote may be issued before work continues where the revised scope is significant.
Payment terms will be confirmed at booking or before the service begins. In many cases, payment is due on completion of the job, although we may request a deposit or part-payment in advance to secure a time slot, especially for larger or scheduled jobs. We may accept card payment, bank transfer, cash, or other methods that we agree in advance, but we are not obliged to accept every payment form. If payment is not made when due, we may retain items only to the extent permitted by law and may charge reasonable recovery costs, late fees, or interest where lawful and appropriate.
If you require an invoice in the name of a business, landlord, or organisation, you must provide the correct billing details before the service is completed. Any disputes about charges should be raised promptly and in good faith. A dispute over a portion of the invoice does not entitle you to withhold the undisputed amount. Where a customer fails to pay, provides an invalid payment method, or cancels a card payment after the job is completed, we reserve the right to pursue the debt through lawful means.
Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking, but cancellation terms depend on how much notice is given and whether resources have already been allocated. If you cancel well in advance, we may offer a full or partial refund of any deposit at our discretion, unless non-refundable costs have already been incurred. If you cancel close to the moving time, especially after we have dispatched staff or vehicles, a cancellation fee may apply. Where the booking is made for a specific date and time, and we hold capacity for you, late cancellation may be charged to reflect lost work.
We may cancel or reschedule if weather, traffic disruption, vehicle issues, staff illness, unsafe access, or other circumstances beyond our reasonable control prevent us from carrying out the work safely or on time. In such cases, we will aim to give notice as soon as reasonably possible and may offer another date or a refund of any advance payment for the affected service. We are not liable for indirect losses caused by reasonable delays, including missed appointments, missed completion deadlines, or consequential costs arising from circumstances outside our control.
Where you are late, fail to be present, or do not have the premises ready for collection or delivery, we may treat the booking as delayed, subject to waiting charges, or, after a reasonable period, as cancelled by you. If items cannot be loaded because access is blocked, parking is unavailable, or the goods are not ready, we may still charge for time spent attending the site. To keep the service running smoothly, you should ensure that all fragile items, loose contents, and small parts are packed before the vehicle arrives unless agreed otherwise.
Liability and Customer Responsibilities
We will take reasonable care when handling your belongings, but our liability is limited to losses caused by our negligence or breach of contract and only to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, inherent defects, items not properly packed by you, or damage caused by your failure to provide accurate information. Where you choose to handle items yourself, direct our team against advice, or request that something is moved in a manner we consider unsafe, any resulting loss may not be covered.
It is your responsibility to ensure that items are suitably packed, labelled, protected, and ready for transit. We recommend that fragile, high-value, irreplaceable, or sentimental items are declared in advance so that appropriate handling can be considered. Although a man with van Hackneywick service can include loading support, we do not provide specialist valuation unless agreed in writing. You should consider arranging insurance for valuable goods, as standard transport arrangements may not fully cover the replacement cost of certain items. Any claim for damage must be reported promptly and supported by evidence.
If we are asked to move appliances, furniture, or other items that require disconnection, reconnection, dismantling, or reassembly, you must ensure that this is done by a qualified person unless we have expressly agreed to undertake that task. We do not accept responsibility for plumbing, electrical, gas, or structural issues arising from work that is outside our agreed scope. You must also ensure that the goods being transported belong to you or that you have the lawful authority to arrange their movement. By booking the service, you confirm that no goods supplied to us are stolen, prohibited, or subject to legal restraint.
Waste Regulations and Disposal
Where the service involves removal of unwanted goods, packaging, or household waste, you must comply with applicable UK waste regulations. We may transport waste only where the transfer is lawful, properly described, and within the scope of the service agreed in advance. The person who produces the waste remains responsible for its lawful transfer, classification, and description. You must not ask us to dispose of controlled, hazardous, clinical, chemical, electrical, or other regulated materials unless we have confirmed in writing that we are authorised and equipped to handle them.
We may require details about what is to be removed, including whether items are reusable, recyclable, bulky, or mixed waste. Certain items may need separate handling, and extra charges may apply for lawful disposal, recycling, or special processing. If waste is presented in a manner that is unsafe, unidentified, or inconsistent with the booking information, we may refuse to load it. You agree to cooperate with any documentation needed to demonstrate lawful transfer and disposal, including waste transfer notes where appropriate. If a load contains prohibited materials, we may reject the job entirely or return already loaded items at your cost where lawful and practicable.
It is your responsibility to ensure that any disposal request complies with local authority rules, environmental law, and duty of care obligations. We do not accept responsibility for fines, penalties, enforcement action, or legal claims arising from waste that you have misdescribed, concealed, or unlawfully supplied for collection. For avoidance of doubt, the service is not a fly-tipping or illegal dumping arrangement. Any attempt to use the service to evade waste obligations, move hazardous waste unlawfully, or dispose of items in breach of legislation may result in immediate termination of the booking and notification to the relevant authorities where required by law.
Service Standards, Access, and Safety
We will carry out the work with reasonable skill and care, using suitable vehicles and equipment for the agreed task. However, the success and speed of the job depend partly on your cooperation and on access conditions being safe and unobstructed. You must ensure that stairways, entrances, corridors, lifts, and parking areas are accessible at the agreed time. If a location is unsafe, unsanitary, or poses a risk to our team, we may pause or stop the work until the issue is resolved. We may refuse to move items that are excessively heavy, unstable, or dangerous if doing so would breach health and safety requirements.
We may decline to carry certain items if they cannot be moved safely by the resources allocated to the booking. This can include oversized goods, sharp objects, leaking containers, or items that are likely to cause damage to property or vehicle interiors. If you fail to notify us about such items in advance, any extra time, labour, or equipment needed may be charged additionally. You are responsible for securing pets, children, and vulnerable persons during the moving process. We are not responsible for supervision of people or animals at the premises.
Any estimated arrival time is approximate unless we have expressly confirmed a fixed time slot. Traffic, prior jobs, and access conditions can affect timing. We will try to keep you informed of material delays where possible, but a delay does not automatically entitle you to compensation unless it is caused by our negligence and results in a direct loss covered by law. We recommend that you do not schedule time-critical commitments immediately after the move unless sufficient margin has been allowed.
Claims, Complaints, and Insurance
If you believe there has been a problem with the service, you should notify us as soon as reasonably possible and provide details of the issue, including photos where appropriate. Claims for damage, missing items, or service failure should be raised promptly so that the matter can be investigated while the evidence is still available. We may request proof of ownership, purchase value, or condition before the job, especially for high-value items. Any claim that is not notified promptly may be reduced or rejected if the delay has prejudiced our ability to investigate.
Where a complaint is accepted, we may offer repair, replacement, partial refund, or another remedy that is reasonable in the circumstances and consistent with your statutory rights. Our total liability for any claim will not exceed the amount paid for the relevant service, except where the law requires otherwise. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.
Governing Law and General Terms
These Terms and Conditions are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, mandatory consumer protections in your jurisdiction may also apply where relevant. Any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in effect.
We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your booking will generally apply to that booking, unless a change in law requires immediate implementation. No waiver of any term will be effective unless made by us in writing. A failure to enforce a right on one occasion does not mean that right is waived in future. By proceeding with a booking for Hackneywick man with van services or any related transport work, you confirm that you have read, understood, and accepted these terms.