Terms and Conditions
Terms and Conditions for Man with Van Hackney Wick Services
These Terms and Conditions set out the basis on which Man with Van Hackney Wick provides removal, transport and related services to private and business customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company booking or using our services.
We, us, our means the operator trading as Man with Van Hackney Wick providing removal and transport services.
Services means any removal, transport, loading, unloading, packing, unpacking, furniture assembly, or related services we agree to provide.
Goods means any items, property or belongings which we move, transport, handle or store in the course of providing the services.
Contract means the agreement between you and us for the provision of the services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van services, including collection, loading, transport and delivery of household and commercial goods. Our services may also include, if agreed in advance, assistance with packing, unpacking and furniture assembly or disassembly.
Our standard services do not include specialist removals, such as the transport of hazardous materials, live animals, controlled substances, or items requiring specialist equipment or licensing, unless expressly agreed in writing in advance.
3. Booking Process
3.1 You can request a quote by providing accurate information about the properties involved, the locations, access details, the nature and quantity of goods, and any special handling requirements. All quotes are given in good faith based on the information you provide.
3.2 A booking is only confirmed when we have accepted your request, provided you with a booking confirmation, and you have accepted the quoted price and any applicable terms specific to your booking. Verbal or indicative quotes do not create a binding contract.
3.3 It is your responsibility to ensure that the details on the booking confirmation are accurate. If you notice any error, you must inform us as soon as possible so that any necessary amendments can be agreed.
3.4 We reserve the right to refuse or cancel a booking if we reasonably believe that the job cannot be safely or lawfully completed, or if the information provided is incomplete or misleading.
4. Pricing and Quotes
4.1 Prices may be based on an hourly rate, a fixed price, or a combination, as confirmed at the time of booking. Any estimated duration is given in good faith but is not guaranteed, as it can be affected by traffic, access, loading conditions, and other factors beyond our control.
4.2 Unless specifically stated otherwise, quoted prices do not include parking charges, congestion charges, tolls, ferry costs or other third-party fees, which will be added to the final invoice where incurred.
4.3 If the scope of work changes on the day of the move or additional goods, stops or services are requested, we may adjust the price accordingly. Any additional charges will be explained before the extra work is carried out wherever reasonably possible.
4.4 Where a fixed price is agreed, it assumes normal access, reasonable walking distances, and that all items are ready to move at the agreed time. If there are substantial delays or difficulties not disclosed at the time of booking, we may apply additional time-based charges.
5. Payments
5.1 Payment terms will be set out in your booking confirmation. We may require a deposit to secure the booking, with the balance due on completion of the job, or payment in full in advance for certain services.
5.2 We may accept a range of payment methods, such as bank transfer or card payment. Specific payment methods available for your booking will be communicated when you confirm your service.
5.3 All prices are stated in pounds sterling unless otherwise specified. If any taxes or government charges become applicable, these will be added to the price where required by law.
5.4 If payment is not received when due, we reserve the right to charge reasonable interest and administrative costs for late payment and may withhold delivery of goods until outstanding balances are settled.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must inform us as soon as possible. The effective date of cancellation or amendment is the date on which we acknowledge your request.
6.2 If you cancel your booking more than 48 hours before the agreed start time, we will normally refund any deposit paid, less any non-recoverable costs we have reasonably incurred in preparing for your job.
6.3 If you cancel within 48 hours of the agreed start time, we may retain all or part of your deposit and may charge a cancellation fee to cover our costs and loss of business.
6.4 If you cancel on the day of the move, or if we arrive at the collection address and are unable to carry out the job due to your actions or inactions, we reserve the right to charge up to the full quoted price.
6.5 Amendments to the date, time, or scope of work are subject to our availability. If we can accommodate the changes, we may adjust the price accordingly. If we cannot accommodate the requested changes and you choose to cancel, the standard cancellation terms will apply.
7. Customer Responsibilities
7.1 You must ensure that we have clear and safe access to the collection and delivery locations, including adequate parking arrangements. Any restrictions, such as limited access, building regulations or parking restrictions, must be disclosed at the time of booking.
7.2 You are responsible for arranging and paying for any parking permits, entry permits, lift bookings, or similar requirements, unless we expressly agree in advance to arrange these on your behalf.
7.3 You must ensure that all goods are properly packed and prepared for transport, unless we have specifically agreed to provide packing services. Fragile or valuable items must be suitably protected and clearly identified.
7.4 You must remove or secure any fittings, fixtures, or electrical connections before our arrival, unless otherwise agreed. We do not undertake specialist disconnection or reconnection of appliances.
7.5 You must not ask us to transport any goods that are prohibited, unlawful or unsafe, including but not limited to explosive, flammable, corrosive or toxic materials, perishable goods, live animals, or items requiring controlled conditions, unless we have explicitly agreed and are lawfully able to do so.
8. Our Responsibilities
8.1 We will provide the services with reasonable care and skill, using appropriately maintained vehicles and equipment suitable for the agreed tasks.
8.2 We will use reasonable efforts to arrive at the agreed time, but timing may be affected by traffic, weather, road closures or other circumstances beyond our control. In such cases, we will keep you informed as far as reasonably practicable.
8.3 We reserve the right to use subcontractors or additional personnel to carry out all or part of the services. Where we do so, we will remain responsible for the proper performance of the contract.
9. Waste Regulations and Disposal
9.1 We operate in accordance with applicable UK waste and environmental regulations. We remove and transport waste only where it is lawful and appropriate for us to do so.
9.2 Unless expressly agreed as part of your booking, our services do not include clearance or disposal of waste, rubbish or materials intended solely for discarding.
9.3 If you request waste or unwanted items to be taken away, we may agree to do so where lawful and safe, and additional charges may apply. We reserve the right to refuse any items that may be classed as hazardous waste, controlled waste or prohibited materials.
9.4 You are responsible for correctly identifying any items that constitute waste and for ensuring compliance with any applicable waste transfer, recycling or disposal rules. Where we handle waste on your behalf, you agree to provide accurate information about the nature of the waste and to indemnify us for any penalties or costs arising from incorrect or incomplete information you provide.
10. Liability for Loss or Damage
10.1 We will take reasonable care of your goods while they are in our custody and control. However, our liability is subject to the limitations and exclusions set out in this section.
10.2 We will not be liable for loss or damage to goods arising from inherent defects, pre-existing damage, inadequate packing carried out by you, normal wear and tear, or reasonable handling in the course of a removal or transport job.
10.3 We will not be liable for loss or damage to items of a particularly high value, including but not limited to jewellery, precious metals, cash, important documents, works of art, antiques or collections, unless you have specifically notified us in writing before the move and we have expressly agreed to accept responsibility for such items.
10.4 Our liability for loss of or damage to goods, where we are found to be at fault, will be limited to a reasonable sum taking into account the age, condition and value of the goods. We may, at our discretion, arrange for repair, replacement, or financial compensation up to a capped amount per job, which will be communicated at the time of booking or upon your request.
10.5 We will not be liable for any indirect or consequential losses, such as loss of profits, loss of opportunity, loss of use, or emotional distress, arising from or in connection with the services.
10.6 We will not be liable for delays, failure to perform, or partial performance where caused by events beyond our reasonable control, including but not limited to traffic congestion, accidents, severe weather, road closures, strikes, or civil disturbances.
11. Claims and Complaints
11.1 If you believe that your goods have been lost or damaged during the move, or if you have any complaint about our services, you must notify us as soon as reasonably possible and, in any event, within 48 hours of completion of the services.
11.2 You should provide a clear description of the issue, together with any supporting evidence such as photographs or receipts, to allow us to investigate your claim properly.
11.3 We will review any complaint or claim in good faith and aim to respond within a reasonable time. We may request additional information or evidence in order to reach a fair decision.
12. Parking, Fines and Charges
12.1 You are responsible for ensuring that suitable and lawful parking is available for our vehicle at both collection and delivery addresses.
12.2 If we incur parking charges, congestion charges, tolls, or similar costs in the course of providing the services, these will be payable by you and may be added to your final bill.
12.3 If we incur penalty charges or fines directly as a result of your instructions, failure to provide adequate information, or your failure to arrange suitable parking, you agree to reimburse us for all such charges and any associated administrative costs.
13. Insurance
13.1 We maintain appropriate business and vehicle insurance as required by UK law for the operation of man and van and removal services.
13.2 Our insurance may not cover all types of goods or all circumstances. It remains your responsibility to arrange any additional insurance cover you consider necessary to protect your goods during the move.
14. Data Protection and Privacy
14.1 We will use your personal information solely for the purposes of administering your booking, providing the services, and managing our business relationship with you.
14.2 We will keep your information secure and will not sell or disclose it to third parties except where necessary to perform the contract, comply with legal obligations, or with your consent.
15. Termination
15.1 We may terminate the contract or suspend the services with immediate effect if you fail to pay any amount due, act in an abusive or threatening manner towards our staff, request unlawful activity, or otherwise seriously breach these Terms and Conditions.
15.2 On termination, you will remain liable to pay for services already provided and for any costs we incur as a result of your breach.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract or its subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with your booking confirmation and any specific terms agreed in writing, constitute the entire agreement between you and us relating to the services. You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in the contract.
17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
